The very first session is when our DiveThru therapists will require your presence in order to obtain consent for your child or teen (anyone under 18 years of age) to participate in therapy. In this session, you and the child’s therapist can discuss family involvement in future sessions. If your child is 12 years or younger, we reserve that very first session for a meeting between the therapist and the legal guardian(s) only to discuss your child’s therapy plan. ***Please note: only legal guardians can provide consent. If parents are separated or divorced and have joint custody, BOTH parents will need to provide consent for the child or youth to participate in therapy. If one parent has sole custody of the child, please bring guardianship documents to the first session.***
Is the building wheelchair accessible?
Yes! Wheelchair access is located at the back of the building. Once you book your first appointment, you’ll receive an email with more details about the building. If you’ll be using the wheelchair access, we’d love to hear from you with a quick email in advance—we want to make sure you have a smooth and easy experience accessing our studio.
I have a question that’s not listed here—who do I contact?
Feel free to reach out to us at firstname.lastname@example.org and we’ll do our best to answer your questions!
What do I do after I book my first session?
After booking your very first appointment, you will receive a few emails from us that will give you more info on next steps. First, we’ll have to take care of some paperwork. You will receive an Intake Form, which we’ll ask that you fill out ahead of time. This will take about 5-10 minutes to complete. Second, we will send you two other forms to review before your first appointment: a consent to participate in counselling form and a consent to participate in telepsychology form. During your first session, you and your therapist will discuss consent in more detail, sign these two forms, talk about what’s bringing you to therapy and go through any other questions you may have about therapy or the therapist’s approach. For now, all that’s left for you to do is jot down your appointment in your calendar and you’re set!
How do I pay for my session?
When booking your session, the platform will prompt you to enter and save your credit card information. To book an appointment, you have to have a card saved on file. At the beginning of each session, the clinic coordinator will ask you if it is OK to charge your credit card. If you choose not to charge your credit card, you can pay in cash or debit. If you are attending a virtual session, your credit card will be charged before or shortly after your session.
Do you directly bill to insurance providers?
We do not offer direct billing to insurance providers at the moment. You will receive a receipt upon every session, which you can use to claim with your insurance provider. If you are planning to submit your therapy receipts to your insurance company, make sure to check your coverage for what you are eligible to claim. Therapists range in their professional titles, education, and fees. Appointment durations (60 min vs 90 min sessions) may also vary across various insurance providers.
What are your fees?
Our individual 60 minute counselling sessions are $200. Our fees are in accordance with the recommendations outlined by the Psychological Association of Alberta.
What is your cancellation policy?
We request that you give us as much notice as possible when canceling or rescheduling your appointment so that we can open up that slot time for someone else who may really need it. For cancellations that are less than 24 hours in advance, we will be charging the full session price.
Can I re-match with a different therapist?
We know the therapist-client fit is so important to the therapeutic relationship and we will do everything in our power to make sure you and your DiveThru Therapist are the right match. If you feel that you may not be the right fit and would like to see a different therapist, please feel comfortable bringing that up with your current therapist! We promise they want what’s best for you. If you don’t feel comfortable doing that, you can always email us at email@example.com or give us a call (find the individual number on the studio info page).
Can I book an appointment with any therapist I want?
Of course! We created our matching process to make sure every client is paired with a DiveThru Therapist that is the best fit possible. If you already know which therapist you’d like to see, you can book an appointment directly with them.