Archives: FAQs

While we do everything on our end to have access to direct billing platforms for all insurance providers, we are limited by their respective platforms and approval processes. Beyond the providers listed above, all other insurance companies do not allow us to direct bill for psychological services; however, you are still able to submit your receipt to your insurance provider for reimbursement on your end.

Starting with July 12th, 2023, we can direct bill sessions with our Registered Psychologists (R.Psych) and Registered Social Workers (MSW) to Alberta Blue Cross, ASEBP, Canada Life, Medavie (which includes Veterans Affairs and RCMP) and GreenShield. For sessions with our Registered Provisional Psychologists, we can direct bill to Alberta Blue Cross, ASEBP, Medavie (which includes Veterans Affairs and RCMP) and GreenShield starting on July 12th, 2023. To ensure we can direct bill for a specific therapist, please check their profile page, where we list their titles right below their names. For example, Holly Hollems is a Registered Provisional Psychologist and we would be able to direct bill the insurance providers listed above, with the exception of Canada Life.

If you will be receiving therapy services as part of a car accident claim, please call our studio before booking your first appointment.

The best approach is to familiarize yourself with your insurance plan and see what types of therapy services, if any, are covered. If you’re unable to find that information, the next step would be to contact your insurance provider and ask. Be sure to ask them if they cover Registered Psychologists, Registered Provisional Psychologists, and Registered Social Workers. You’ll note these titles are next to our therapists’ names in their profile pages.

We are unable to see how much coverage you have per year. We recommend contacting your provider to confirm your coverage. They need to verify your identity to provide this information, and therefore DiveThru cannot do this on your behalf.

Unfortunately, the majority of benefit providers don’t allow direct billing for psychological services, and this means we are limited by their respective platforms and approval processes. We will update our provider list with any future changes!

We can submit the claim through your primary benefits first. If the session cost is not fully covered by your primary plan, we would provide you with a receipt for the remaining balance, which you can submit to your secondary plan for reimbursement.

Unfortunately, in this case we will have to provide a receipt for you to submit for reimbursement through both plans, as the secondary plan will not let a claim be submitted to them without knowing what the primary plan covers. Since we cannot direct bill the primary plan to find this out, we cannot bill the secondary plan.

The platform we use to direct bill to CanadaLife doesn’t allow us to submit claims for registered provisionals psychologists. There wasn’t a reasoning provided as to why and we unfortunately have to follow their processes.

Depending on your benefit provider and plan, there can be limits on what they cover per session. Some companies cover the full amount, whereas others will only cover a certain percentage per visit. Either way, you will still be able to use all of your coverage for the year. If only a percentage is covered each session, your benefits will last a bit longer as the remaining balance is paid out of pocket.