How do I pay for my session?

When booking your session, the platform will prompt you to enter and save your credit card information. To book an appointment, you have to have a card saved on file. At the beginning of each session, the clinic coordinator will ask you if it is OK to charge your credit card. If you choose not to charge your credit card, you can pay in cash or debit. If you are attending a virtual session, your credit card will be charged before or shortly after your session.

Do you direct bill to insurance providers?

Yes! Our therapy services are covered by most insurance providers; please note that your insurance coverage depends on your provider, as well as your plan. The following insurance providers are confirmed as eligible for direct billing: Alberta Blue Cross, ASEBP, Canada Life, Medavie (which includes Veteran’s Affairs and RCMP), The Co-operators and GreenShield. Whether or not we can successfully direct bill them may still depend on your insurance plan and/or the type of therapist you have attended a session with. In the event that we are not able to direct bill to your plan, you can still submit your therapy receipt for reimbursement! If you have any questions about the new changes (or anything else!), please feel free to reach us at or 587-415-4910. As always, we’re happy to support you!

Can I re-match with a different therapist?

We know the therapist-client fit is so important to the therapeutic relationship and we will do everything in our power to make sure you and your DiveThru Therapist are the right match. If you feel that you may not be the right fit and would like to see a different therapist, please feel comfortable bringing that up with your current therapist! We promise they want what’s best for you. If you don’t feel comfortable doing that, you can always email us at or give us a call (find the individual number on the studio info page).

What if I don’t want to do the matching survey or have more questions about which therapist to book with?

We know that sometimes there are a lot of nuances to people’s experiences that might just be easier to explain to a human! You can email our team or reach out to the individual studio you’re looking to attend. You can find the phone number on each studio page. In addition, we offer free 10-15 minute consultations with our therapists.