As we’re just getting started, we’re not offering sliding scale at this time. We do have plans to offer this accommodation in the future. We’ll update our website and socials when sliding scale becomes available!
FAQ Category: General
Have general questions about DiveThru? Find the answers to your questions here!
Do I need to be a DiveThru member to use the mobile app?
Nope! The app is free for everyone to use. Anyone can download the app for free and access the free self-guided tools found within it.
Do I need to be a DiveThru member to book a therapy appointment?
Nope! You can book a therapy appointment without being a DiveThru member.
I have a question that’s not listed here—who do I contact?
Feel free to reach out to us at firstname.lastname@example.org and we’ll do our best to answer your questions!
What do I do after I book my first session?
After booking your very first appointment, you will receive a few emails from us that will give you more info on next steps. First, we’ll have to take care of some paperwork. You will receive an Intake Form, which we’ll ask that you fill out ahead of time. This will take about 5-10 minutes to complete. Second, we will send you two other forms to review before your first appointment: a consent to participate in counselling form and a consent to participate in telepsychology form. During your first session, you and your therapist will discuss consent in more detail, sign these two forms, talk about what’s bringing you to therapy and go through any other questions you may have about therapy or the therapist’s approach. For now, all that’s left for you to do is jot down your appointment in your calendar and you’re set!
How do I pay for my session?
When booking your session, the platform will prompt you to enter and save your credit card information. To book an appointment, you have to have a card saved on file. At the beginning of each session, the clinic coordinator will ask you if it is OK to charge your credit card. If you choose not to charge your credit card, you can pay in cash or debit. If you are attending a virtual session, your credit card will be charged before or shortly after your session.
Do you directly bill to insurance providers?
We do not offer direct billing to insurance providers at the moment. You will receive a receipt upon every session, which you can use to claim with your insurance provider. If you are planning to submit your therapy receipts to your insurance company, make sure to check your coverage for what you are eligible to claim. Therapists range in their professional titles, education, and fees. Appointment durations (60 min vs 90 min sessions) may also vary across various insurance providers.
What are your fees?
Our individual 60 minute counselling sessions are $200. Our fees are in accordance with the recommendations outlined by the Psychological Association of Alberta.
What is your cancellation policy?
We request that you give us as much notice as possible when canceling or rescheduling your appointment so that we can open up that slot time for someone else who may really need it. For cancellations that are less than 48 hours in advance, we will be charging the full session price.
Can I re-match with a different therapist?
We know the therapist-client fit is so important to the therapeutic relationship and we will do everything in our power to make sure you and your DiveThru Therapist are the right match. If you feel that you may not be the right fit and would like to see a different therapist, please feel comfortable bringing that up with your current therapist! We promise they want what’s best for you. If you don’t feel comfortable doing that, you can always email us at email@example.com or give us a call (find the individual number on the studio info page).