FAQ Category: General

We request that you give us as much notice as possible when canceling or rescheduling your appointment so that we can open up that slot time for someone else who may really need it. For cancellations that are less than 48 hours in advance, we will be charging the full session price.

We know the therapist-client fit is so important to the therapeutic relationship and we will do everything in our power to make sure you and your DiveThru Therapist are the right match. If you feel that you may not be the right fit and would like to see a different therapist, please feel comfortable bringing that up with your current therapist! We promise they want what’s best for you. If you don’t feel comfortable doing that, you can always email us at hello@divethru.com or give us a call (find the individual number on the studio info page).

We are currently serving Alberta, British Columbia and Ontario virtually. If you’re in Edmonton area or St. Albert, you can also attend a mixture of in-person and virtual appointments.