Make your therapy journey easier and more convenient with direct billing. Our team works directly with your insurance provider (when possible) to process eligible claims on your behalf. We’ll walk you through every step to confirm your coverage, complete the necessary forms, and get you started.
Here’s how it works:
Confirm with your insurance provider that your plan includes therapy and which practitioner types are covered.
(e.g., Registered Psychologist, Registered Provisional Psychologist, Registered Social Worker, or Registered Clinical Counsellor)
Once your first appointment is booked, you’ll be prompted to upload your insurance information in your profile. This ensures our team can handle direct billing on your behalf.
We’ll manage the billing directly with your provider after each session and notify you if your benefits are nearing their limit—so you’re never caught off guard.
Confirm with your insurance provider that your plan includes therapy and which practitioner types are covered.
(e.g., Registered Psychologist, Registered Provisional Psychologist, Registered Social Worker, or Registered Clinical Counsellor)
Once your first appointment is booked, you’ll be prompted to upload your insurance information in your profile. This ensures our team can handle direct billing on your behalf.
We’ll manage the billing directly with your provider after each session and notify you if your benefits are nearing their limit—so you’re never caught off guard.
DiveThru offers direct billing to most major insurance providers in Alberta, British Columbia, and Ontario. Coverage depends on your individual plan and the therapist’s credentials.
If direct billing isn’t available for your provider, you can still submit your receipt for reimbursement after your session.
Note: Not all therapists are approved for direct billing. Eligibility depends on provider policies and therapist registration type.
Get answers to common questions about therapy and our services. Still have questions? Our team is here to help.
While we do everything on our end to have access to direct billing platforms for all insurance providers, we are limited by their respective platforms and approval processes. Beyond the providers listed above, all other insurance companies do not allow us to direct bill for psychological services; however, you are still able to submit your receipt to your insurance provider for reimbursement on your end.
We recommend familiarizing yourself with your insurance plan and see what types of therapy services, if any, are covered. If you’re unable to find that information, the next step would be to contact your insurance provider and ask. Be sure to ask them if they cover Registered Psychologists, Registered Provisional Psychologists, and Registered Social Workers. You’ll note these titles are next to our therapists’ names in their profile pages.
Depending on the type of insurance, some providers need pre-authorization per client before we can direct bill your session. (ex: Veterans Affairs). If you would like to confirm your direct billing is set up prior to your first session, you can check with your benefit provider on their process requirement, or you can ask our Studio Coordinators!
Unfortunately, some benefit providers don’t allow direct billing for psychological services. This means we are limited by their respective platforms and approval processes. We will update our provider list with any future changes!
Check out our support page for a list of more commonly asked questions!
Our team is here to help you understand how direct billing
can support your mental health journey.
We’ll help you find the right therapist and confirm your insurance coverage—all before your first appointment.
