At DiveThru, we recognize the importance of increasing access to mental health care. With select therapists, we can now offer therapy through the Non-Insured Health Benefits (NIHB) program! If you qualify for services under the NIHB program, we encourage you to connect with us so we can set you up with one of our eligible providers.
If you qualify for the NIHB program, the first step is to reach out to our studio team, who are happy to assist you. Once in contact, our team will ask you to provide your client identification to confirm your eligibility for the NIHB program. You’ll also be asked to share some details about your therapy needs so we can find the best therapist match for you.
Once you’ve confirmed your NIHB eligibility and provided us with details about your therapy needs, we will send you a list of your top therapist matches who are NIHB providers. We’ll also gather a few other important details to create your DiveThru profile. From that point on, we will begin your pre-approval process and you’ll be able to log in to your DiveThru profile to schedule and manage your future appointments.
Once we have received all your information, we will run through the pre-approval process with NIHB. Approval from NIHB typically takes within 5 business days. Once we have confirmed pre-approval and the number of eligible sessions, we can look to schedule your sessions!
To schedule approved sessions, you can either log in to your DiveThru profile and book them yourself, or one of our studio coordinators would be more than happy to assist you. Before your first appointment, you'll need to complete an intake form and two consent forms (one general consent and one specific to the NIHB program). You can find all of these in your DiveThru profile (under Settings > Forms). These forms are important and help your therapist prepare for your session in advance and have the necessary information required for the NIHB program.
Whether you’re joining us in person or virtually, we’re excited to welcome you to DiveThru! You’ll receive appointment reminders and other helpful information in the days leading up to your appointment!
To be eligible, a client must be a resident of Canada and one of the following:
Rates: Our services are charged at a rate of $220 an hour. The NIHB program covers up to $187. With that, clients will be required to pay the remaining balance of $33.
Coordination of Benefits: Clients are required to access any public (federal, provincial, or territorial) or private health coverage for which they are eligible prior to submitting their claim to the NIHB. Please note: Any required letters and reports are typically not covered under these benefits, and prior approval will be needed.
Every calendar year, NIHB clients are eligible for coverage of up to 22 hours of counselling performed by an NIHB-eligible provider.
Mental health counselling services provided virtually (for example, the use of video-conferencing or telephone to deliver mental health counselling services) are eligible for coverage.
No. NIHB states that claims submitted for missed/no-show or cancelled appointments will not be covered. With that, the client will be responsible for covering the costs and their credit card on file will be charged accordingly.
Yes. If a number of family members who are eligible for NIHB coverage are participating in the same session, then the session is to be billed using the group counselling code and rate for each eligible client. Where counselling is provided to 2 individuals in a group setting (such as a couple, or 2 members of a family). Claims for services for each eligible client are reimbursed at a rate equivalent to 50% of the individual counselling rate, as indicated in the Mental Health Counselling Benefit Grids. In cases where only 1 of the 2 participants is NIHB-eligible, only counselling for the NIHB-eligible individual can be billed to the program.
Prior approval requests will be assessed within 5 business days, 80% of the time, under normal circumstances, after receiving completed documentation requirements.
Yes! You're welcome to apply for our Reduced Rate Program, which offers therapy services at a reduced rate for those who face financial limitations.
Clients who are eligible for NIHB benefits may also be eligible for our Reduced Rate Program. Please visit our Reduced Rate page to learn more. Please note: spaces are limited for this program and you may be placed on a waitlist for eligible providers.
