FAQ Category: In-person Studios

If you’re a new client and you’re looking for a same-day booking, please reach out to us at 587-415-4910 and we can see if we can accommodate your request.

When booking your session, the platform will prompt you to enter and save your credit card information. To book an appointment, you have to have a card saved on file. At the beginning of each session, the clinic coordinator will ask you if it is OK to charge your credit card. If you choose not to charge your credit card, you can pay in cash or debit. If you are attending a virtual session, your credit card will be charged before or shortly after your session.

Yes! Our therapy services are covered by most insurance providers; please note that your insurance coverage depends on your provider, as well as your plan. Whether or not we can successfully direct bill them may still depend on your insurance plan and/or the type of therapist you have attended a session with. In the event that we are not able to direct bill to your plan, you can still submit your therapy receipt for reimbursement! If you have any questions about the new changes (or anything else!), please feel free to reach us at hello@divethru.com or 587-415-4910. As always, we’re happy to support you!

We request that you give us as much notice as possible when canceling or rescheduling your appointment so that we can open up that slot time for someone else who may really need it. For cancellations that are less than 48 hours in advance, we will be charging the full session price.

We know the therapist-client fit is so important to the therapeutic relationship and we will do everything in our power to make sure you and your DiveThru Therapist are the right match. If you feel that you may not be the right fit and would like to see a different therapist, please feel comfortable bringing that up with your current therapist! We promise they want what’s best for you. If you don’t feel comfortable doing that, you can always email us at hello@divethru.com or give us a call (find the individual number on the studio info page).

We are currently serving Alberta, British Columbia and Ontario virtually. If you’re in Edmonton area or St. Albert, you can also attend a mixture of in-person and virtual appointments.